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Returns & Refunds


We take pride in producing products that our customers love.

When you purchase a nappy or underwear you automatically have a 6 month warranty. If there is a fault with the item please contact us as soon as you see it, take a photo and send it to us and we will arrange for a replacement of your products at our discretion.

If you change your mind you are welcome to return your nappy or underwear within 60 days of purchase and receive an exchange or Looloo credit. Returned items need to be:

+ in original condition including being in original packaging,

+ have not been tried on, are unwashed or used and have no cigarette or other odour.

Please email us before returning any goods laura@looloo.co.nz and include the printed confirmation email from us before sending them back.

We'll let you know when they arrive. Shipping would not be included so you would need to pay shipping to return your items and your original shipping would not be refunded upon receipt of nappies that are in sale able condition. If they are not in original condition we would return them to you via courier.